MLB: Chase Field in-game experience….Part II

This is article two of my series on attending a Diamondbacks game at Chase Field. Some of the material in this article is courtesy of

I will go over the game day and watching experience, as well as some promotions that the Diamondbacks offer.

Since the air-conditioned facility first opened its doors to a regular-season game in 1998, almost 17.5 million baseball fans have enjoyed the opportunity to watch the Arizona Diamondbacks in comfort.

Chase Field’s roof is opened or closed depending on the game-time temperature. The roof is closed three hours before game time. Recent changes keep virtually all of the facility in air-conditioned comfort.

Lots of visuals and comfortable seating make for an entertaining experience; including, the scoreboards which are large and well designed. The big centerfield screen is used as both the video board and primary scoreboard, and it is easy to read and clear. The “out of town scoreboard” provides information on the inning and score of all other MLB games, and most notably, for us score watchers, they have the “out of town scoreboards” in two different locations at Chase Field, ensuring that everyone in the ballpark gets a clear view.

The fan seats are wide for comfort, with plenty of leg room; and plenty of the seats are in foul territory.

Every Chase Field employee you come in contact with will be pleasant and helpful. You will see ushers and vendors more than anyone, but everyone from the front office personal to the concession staff are pleasant and helpful.

Chase Field has gone wireless. The Arizona Diamondbacks and MLB have teamed up with AT&T for this fan experience. Some of the portal’s features include:

•Up-to-the moment box scores and game summaries

•Instructions on how to text Security to report any ballpark or guest behavior issues

•Fan captions for closed captioning of every public address announcement for hearing-impaired fans

•Listings of the nearest concession stands.

Once again this shows that the Diamondbacks take pride in being the most fan friendly team in Major League Baseball.

As far as obtaining autographs; you may seek autographs from the time the gates open until 40 minutes prior to the start of the game; you can go to the outfield side of each dugout. The Diamondbacks have additional information about pre-game autographs. They ask that you go to Guest Relations in Section 128.

Here is something I did not know; but fans who catch a Diamondbacks’ home run ball can arrange to have the ball autographed by the player who hit it. Simply contact the Guest Service Representative (usher) at the top of your seating section/area. The ball will be returned to the fan by mail, generally within three days. If they wish, guests are allowed to return a visitors’ home run ball to the field; however, it must be done immediately and in such a way that it does not endanger any player. You know how the foul ball works; fans are welcome to keep any foul ball hit into the stands

The Diamondbacks offer several promotions throughout the season. The Diamondbacks will have Friday night fireworks after all Friday night home games. That is always a popular promotion. The ever popular bobblehead giveaways are also back again this year. The JJ Putz bobblehead night was in late May, but 20-game winner Ian Kennedy; Justin Upton, featuring a Silver Slugger bat; Diamondbacks legend and current Third Base Coach Matt Williams; and a Fan Voted Bobblehead (Gerardo Parra) will be given away later in the season.

Diamondback fans can purchase a lower level bleacher ticket, regular-size hot dog, 24-ounce soft drink and receive a coupon for a free 20-ounce bottle of Pepsi Max® for just $19. The Pepsi Max® Value Pack is currently available for multi-game mini-plans.


The Diamondbacks are gaining national attention for being one of the best organizations in sports, and they are very deserving of that honor.

Watch for other Diamondbacks promotions all season long and get out there and enjoy a ballgame!! I hope to see you at the ballpark.

Jim Marshall

Jim Marshall

I have lived in Phoenix for over 45+ years. I am an avid baseball, basketball, football and hockey fan. My favorite teams are the local professional sports teams yes even the Phx Mercury, as well as THE Arizona State Sun Devils. My favorite sport is baseball. I am a collector of baseball memorabilia. My favorite athlete of all time is Baseball Hall of Fame member Harmon Killebrew. I enjoy attending live sporting events and I am a season ticket holder for the Arizona Cardinals. I enjoy traveling the state of Arizona with my lovely wife Patti.

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